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You consent to the following terms by using Shetory to place an order. We created these policies so that you are fully aware of how we deal with returns and refunds. All domestic American territories are subject to these rules.

Policy on returns within 30 days

You have 30 days from the time you receive your order to seek a return under our 30-day return policy.

Acceptable return circumstances

The items you received are incorrect—they are not the type, size, or colour you ordered. There are missing items and not enough of the order's specified quantity. goods that were broken or incomplete when delivered because of a packaging quality problem; inaccurate product specifications on the internet Items are useless and unable to be used. To serve as a foundation for future complaints regarding the exchange and return issue, please check the goods upon receipt and sign to confirm the status with the delivery staff as soon as possible.

Cases in which returns are not permitted:

The packages have been signed by the delivery party to certify receipt of the items after 30 days from the delivery date. When the product label is removed, excluding the delivery carrier's cover, the item has been opened. You want to make an ad hoc change to the model or type. By harming the outside, such as by peeling, denting, or rusting, you hurt yourself. You operate incorrectly, resulting in product damage. You don't follow the conditions needed to take advantage of the warranty (for example, you do not keep the invoice or purchase information for the warranty within the specified time). We regret that if returned items are lost, we will not be able to assist you as much as we would like. We suggest using a monitored shipping option to send back the faulty goods.


sending a letter back The purchaser sends a return request email to with the subject "Return/Refund Request," including the order number and a picture of the defective item. Return labels will be sent to you via email after the request has been reviewed. Customer downloads and printing are required. The consumer must ship the goods to Shetory Return in the United States at 10 E. Dale Court in Greeneville, Tennessee, 37745, with the product being returned in its original packaging.

Conditions for Item Return:

Your item must be unworn or unused with tags still attached and in the original packaging in order to be eligible for a return. The invoice or other evidence of purchase is also required.

The window of opportunity for returnees from Shetory?

30 days following delivery is when we accept returns. Please get in touch with us within 30 days of the delivery date if you have any return requests.

Were you aware when the return package arrived?

We will email you to let you know that we have received your return shipment as soon as it arrives at our facility. The amount of time it takes to receive the returned goods varies depending on your address.
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